Privacy Policy

Welcome to Hauz Link, a platform owned and operated by Collspark (FZC) (“we”, “our”, “us”). Hauz Link is a digital referral platform that connects individuals or businesses (“Consumers”) seeking home and personal services with independent service professionals (“Providers”).

We value your privacy and are committed to protecting your personal information and protecting your privacy. This Privacy Policy (“Policy”) outlines how we collect, use, secure and disclose your personal information that you have consented to share with us through the access and use of our mobile applications, website and associated services (collectively, the “Platform”).

By accessing our Platform, you confirm that you have read and agree to be bound by this Policy. If you do not agree to this Policy, please refrain from using the Platform.

We collect personal data necessary to operate the Platform. This may include but is not limited to:

• From Consumers: Name, Email address, Password, Phone number (includes a WhatsApp enabled number), Address, Neighbourhood, Community, Service Request Details, Enquiries & Messages, Referrals, Reviews.
• From Providers: Business name, Email address, Password, Phone number (includes a WhatsApp enabled number), Business details, Service information, Availability and pricing information, Licenses (if required), Messages, Image uploads.
• From Referrals (Refer a Pro): When you refer a professional to Hauz Link, we may collect: Referred person's name, Phone number, Email address (if provided) and Business/Service category. This information is used only to send a one-time referral invitation and to verify the authenticity of the referral.
• Automatically: IP address, Device information, Browser information, Session statistics, Location, Usage statistics.
• Optional: Access to device location (for nearby service matching), Access to photos (for profile setup, service information, service requests).
• From Third Parties (e.g. Google, Facebook, Apple): If you decide to register or grant us access to a third party authentication service, we may collect personal data associated with your third party authentication service such as your name and email address to enable the log in function.

We use this information to:

• Verify your identity and authenticity of information provided to register you as a user.
• Create a user account for you on our Platform.
• Match Consumers with Providers.
• Allow Providers to respond to leads and offer quotes.
• Enable communication between users.
• Send operational and service-related notifications via in-app messaging, email, SMS, or WhatsApp, including enquiry updates, reminders, and status confirmations.
• Monitor trends and personalize your experience.
• Improve Platform functionality and secure the Platform.
• Notify users with updates, promotions and marketing communication.
• Comply with applicable laws.
• Exercise our right to defend ourselves against legal claims.
• Administer and manage the Platform.
• Enforce our Terms and Conditions.

We do not sell personal data.

We implement reasonable administrative, technical, and organisational safeguards, including encryption, access controls, and verification mechanisms (e.g., OTP for email/phone verification).

No system is fully secure. You acknowledge that data is provided at your own risk and that you are responsible for maintaining the confidentiality of your credentials.

If you suspect unauthorised access, contact privacy@hauzlink.com immediately.

We may share your information with:

• Providers: When a consumer submits an enquiry, their information is shared with the related Providers to assist them in understanding the service request and responding.
• Consumers: Provider information, including but not limited to business profile, service offerings, pricing and reviews are visible to consumers to allow them to find and select Providers that meet their service request needs.
• Technology Service Vendors: Third party vendors like Hosting, SMS gateway, Payment gateway, Analytics to help operate and deliver the functionality through the Platform.
• Regulatory Authorities: If required by law, court order or official request.

Providers act as independent data controllers for any personal data they collect directly outside the Platform.

Subject to applicable law, you may request to:

• Access your personal data.
• Correct inaccurate data.
• Request deletion (subject to legal and operational limits)
• Withdraw consent (where applicable). Note that doing so may restrict your ability to use the Platform
• Opt out of marketing communications

Requests can be made to privacy@hauzlink.com. We may require identity verification.

We use Cookies and similar tracking technologies to track activity on the Platform and store certain information that helps improve performance, functionality and user experience.
Types of Cookies we use include:

• Necessary/ Essential Cookies: These are necessary for Platform functionality.
• Performance Cookies: These help us understand the traffic on the Platform and how Users are interacting with the application.
• Functionality Cookies: These cookies help us remember your preferences so we can provide you a more personal experience and avoid you having to re-enter the same information every time.
• Analytics Cookies: These cookies help us improve our services based on aggregate data and analysis on it.

You may control or disable cookies through your browser or device settings; however, doing so may affect Platform functionality.

We may send operational and service-related notifications (such as enquiry updates, responses, reminders, or status changes) via in-app notifications, email, or messaging channels such as WhatsApp. These messages are considered part of the core service and cannot be opted out of while maintaining an active account.